Be alert and ensure you are thoroughly informed before you sign a water heater contract.  Before you open your door, keep in mind the top five “Dos and Don’ts” for door to door sales.

DO

Always ask the salesperson for identification and which company they represent.

Check out the sellers and their business organization by calling the Better Business Bureau before agreeing to buy.

Be wary of high pressure sales tactics. Take the time to consider whether you really need or want the product or service being offered.

Get additional expert opinions/estimates when door-to-door salespersons assert that a replacement product is needed.

If you feel pressured, ask the salesperson to leave. If you feel threatened, ask them to leave and call the police if they do not immediately comply.

DON’T

Don’t let the salesperson into your home.

Don’t show the salesperson your existing contract or monthly bills.

Don’t sign a contract until you have read it carefully and understand it thoroughly.

Don’t sign a contract that doesn’t explain a specified number of days during which you may cancel a contract with a door to door salesperson. For example, in Ontario, contracts and agreements should contain a Buyer’s Right to Cancel under the Consumer’s Protection Act section.

Don’t be seduced by free gifts or “too good to be true” offers.

Additional Links

Tips on buying from the door (Government of Ontario)

Canadian Consumer Handbook (Industry Canada)